Shipping policy
Shipping Policy
Thank you for shopping with Buckle Down. We take pride in preparing and shipping every order with care.
Order Processing
Most orders are processed within 3–7 business days. Custom, personalized, made-to-order, or high-volume orders may require additional processing time.
Business days do not include weekends or holidays. Processing time is separate from the carrier’s estimated delivery time.
Shipping Rates and Delivery
Available shipping methods and rates will be displayed at checkout based on the delivery address, package size, weight, and selected service.
Delivery estimates are provided by the shipping carrier and are not guaranteed. Weather, holidays, service interruptions, and other carrier-related issues may cause delays outside our control.
Tracking Information
Tracking information will be emailed or sent to the contact information provided at checkout once the order ships. Please allow up to 24 hours for tracking updates to appear.
Multiple Shipments
Some orders may contain products produced or fulfilled by different vendors. These items may arrive in separate packages and on different days. When available, tracking information will be provided for each shipment.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address needs to be corrected.
Once an order has shipped, we cannot guarantee that the carrier can update or redirect it. Additional shipping charges may apply if an order is returned because of an incorrect, incomplete, or undeliverable address.
Lost or Delayed Packages
If tracking has not updated or a package appears delayed, please contact us through our website. We will assist with contacting the carrier and filing a claim when appropriate.
Buckle Down is not responsible for carrier delays or packages marked as delivered by the carrier. However, we will do our best to help locate the shipment and determine the available next steps.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If an item is damaged during shipping, incorrect, or missing, contact us within seven days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label so we can review the issue.
Please keep all original packaging until the claim has been resolved.
Refused and Returned Packages
Orders refused at delivery or returned as undeliverable may be refunded after the package is received and inspected. Original shipping charges are nonrefundable, and return or reshipping charges may be deducted from the refund.
Custom or personalized products may not qualify for a refund unless they arrive damaged or were made incorrectly.
Questions
For questions about an order or shipment, please contact us through the contact page on our website and include your order number.
By placing an order, you agree to the terms of this shipping policy.