Refund policy
Return and Refund Policy
All Sales Are Final
All purchases from Buckle Down are final. We do not accept returns or exchanges for change of mind, incorrect size or color selection, buyer’s remorse, or products that are no longer wanted.
Many of our products are custom-made, produced to order, or prepared specifically for each customer. Please carefully review product descriptions, sizing information, colors, personalization details, and shipping information before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within seven days of delivery.
To help us resolve the issue, please provide:
● Your order number
● A description of the problem
● Clear photographs of the item
● Photographs of the packaging and shipping label, if shipping damage occurred
After reviewing the claim, we may provide a replacement, store credit, or refund when appropriate. Do not discard the product or packaging until the claim has been resolved.
Normal variations in color, placement, engraving, printing, materials, or monitor display are not considered defects.
Custom and Personalized Products
Custom, personalized, made-to-order, and final-sale products cannot be returned, exchanged, or refunded unless they arrive damaged, defective, or were produced incorrectly based on the information submitted with the order.
Customers are responsible for reviewing and approving all names, dates, wording, sizes, colors, and design details before submitting an order or approving a proof.
Order Cancellations
Orders may begin production shortly after they are placed. Cancellation requests are not guaranteed.
If production or fulfillment has already started, the order cannot be canceled or refunded. Approved cancellations may be subject to charges for completed design work, materials, processing, or customization.
Shipping Charges
Original shipping charges are nonrefundable. Customers are responsible for any additional shipping costs resulting from an incorrect or incomplete address.
Packages marked as delivered by the carrier are not eligible for an automatic refund. We will assist customers with locating the package or starting a carrier claim when appropriate.
Unauthorized Returns
Do not send an item back without contacting us and receiving approval. Unauthorized returns will not be accepted or refunded.
Legal Rights
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.
Contact Us
If you receive a damaged, defective, or incorrect item, contact us through the contact page on our website within seven days of delivery and include your order number.
By completing a purchase, you acknowledge and agree that all sales are final except as specifically stated in this policy.